Refund Policy

Please note that our refund policy allows for replacement or refund requests within 30 days of your purchase. If 30 days have passed since your purchase, we regret that we cannot offer you a replacement or refund.

We take pride in the quality of our products and assure the excellence of our workmanship. Any defects or errors on our part will qualify for a replacement at no additional cost to you.

Since all our products are made-to-order, we typically do not accept returns related to user errors, such as incorrect size selection, design choices, color preferences, and the like.

Eligible for Refund

We are dedicated to delivering the highest quality products and are happy to process a refund for your order under the following circumstances:

  1. The product is flawed.
  2. The print quality is subpar.
  3. The product you received is different from the one originally presented on our site.

Kindly reach out to us at [email protected], attaching a photo of the received product and any specific detail shots you would like to include.

For all other refund requests, please contact us at [email protected]. Our customer service team will diligently assess your claim. If your claim is approved, we will furnish you with a return address.

Customers are responsible for the cost of return and exchange shipping. Please allow 3-5 business days after receiving your return for the refund to be processed. Please note that any unauthorized returns or items that have been washed, worn, or damaged will not be eligible for a refund.

Late or Missing Refunds (if applicable)

If you have not yet received your refund, please follow these steps:

  1. Recheck your bank account.
  2. Contact your credit card company, as there may be a delay before the refund is officially posted.
  3. Get in touch with your bank, as there is often a processing period before a refund is credited.

If, after completing these steps, you have not received your refund, please contact us at [email protected].

Sale Items (if applicable)

Please be aware that only regularly priced items are eligible for a refund; unfortunately, sale items cannot be refunded.

Contact info:

  • Email: [email protected].
  • USA Address: 2710 Alpine Blvd Ste K #1116 Alpine, CA 91901, USA.
  • Head Office: 82 Street No. 11, Go Vap, Ho Chi Minh City 700000 VN.